Frequently Asked Questions
Everything you need to know about shopping at The Dime Lab.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you ship internationally?
Currently, The Dime Lab ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.
How can I track my package?
Once your order ships, you will receive an email containing a tracking link. You can also log into your account on our website to view your order status in real-time.